The New Year Brings New Retail Trends
For the retail industry, 2016 was a big year, with new innovations, platforms, and a change in consumer habits. 2017 will continue with these retail trends and they will further develop as the year progresses. However, there are some trends that will stand out more than others, like an increase in subscription services, loyalty programs, and a move to shopping more online and on-the go. Perhaps the biggest shift for the new year will be the reintroduction of the human element on a wider scale. Innovation may have shifted focus from service to purchase, but that is about to change. Customer service will play a bigger role in the retail industry, as more consumers want that personal interaction when making a purchase.